FAQs
What’s the shelf life of your marshmallows?
Six weeks but the fresher, the better! I recommend doing a squish test. They should be fluffy and bouncy.
What are they made of?
The base ingredients are sugar, water, gelatine and glucose syrup. I don’t use flavouring essences so all the flavours you’ll taste are the real deal - it’s really Lemon Curd in there, Salted Caramel, Raspberry etc… All ingredients can be found in the shop and all Moosh Mallows are sent with a full ingredients list. If you’re unsure of anything, please get in touch.
What does pescatarian friendly mean?
It means I use fish gelatine. Not pork or beef gelatine which is what marshmallows are usually made with. I’m still working on the vegetarian and vegan friendly ones but it’s taking time to perfect them. You’ll know when they’re ready as I’ll be shouting very loud!
How many do I get?
In each box, there are 9 chunky cubes… the weight varies but is approximately 200-250g per pack.
What does plastic free mean?
I’ve been asked a few times if marshmallows usually contain plastic… I hope not but by plastic-free I mean the packaging. I use a compostable eco-cellophane. You can read more about the packaging here.
How does delivery work?
I send all Moosh orders using the Royal Mail Tracked 48 service. If there are any issues, please get in touch.
Can I collect my order?
Yes! When you get to checkout, you can select ‘collection’ for your order. I will get in touch when your order is ready and we’ll sort out a time that works for you. I’ll of course give you the address. I’m located near the Water-Ma-Trout Industrial Estate in Helston, Cornwall.
How should I store them?
If you manage to not eat them all in one go, well done! So if there are any left, keep them stored in an air tight container. No need to keep in them in the fridge but keep them away from a heat source or they will melt/toast.
What size are they?
Moosh Mallows are approximately 3.5cm cubed. They may vary ever-so-slightly in size but that’s because they are hand cut and I’m only human. Mini Moosh vary in size but are approximately 1cm cubed and Mega Moosh are available upon request.
Do you do wholesale?
Yes! I work with stockists who sell Moosh Mallows but also cafes that use Moosh as part of their menu - a Hot Chocolate topped with a Moosh is waaaaaaay better than those little pink and white ones… just saying. If you’re interested in wholesale, get in touch!
Can I return my order?
Unfortunately due to the nature of the product I cannot accept returns however if you are unhappy with what you’ve received, please get in touch and I will endeavour to find a solution.
Can I cancel my order?
If your order has not yet been despatched and you’d like to cancel your order, please get in touch. I will most likely ask why and see if we can find a solution that works for you.